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19 February 2011 @ 01:52 pm
Liquidated Stores  
How did the first day go?  Did you get signage?  RPL list? Cafe shut down?  Did you stop getting newspapers and magazines?  Damn, I have so many more questions...
 
 
Current Mood: curiouscurious
 
 
 
(Anonymous) on February 19th, 2011 10:20 pm (UTC)
Closing store
Ex-Borders employee here. I went into a local Borders that was closing today. Not many signs up and one of the employees explained they were still trying to get all the signage up. The place was mobbed...average wait time in line was 1 hour. My heart went out to the employees who were cahiering. Their faces told the story...stress and exhaustion. They looked like they were going to break down and cry. To those of you in closing stores just hang in there. There is life after Borders. It may not be easy but just keep believing.
(Anonymous) on February 19th, 2011 10:38 pm (UTC)
Re: Closing store
Can I ask which store you went to?
Re: Closing store - (Anonymous) on February 20th, 2011 12:01 am (UTC) (Expand)
Re: Closing store - ryoneko on February 20th, 2011 07:06 pm (UTC) (Expand)
Re: Closing store - (Anonymous) on February 21st, 2011 06:21 pm (UTC) (Expand)
Re: Closing store - angie_in_the_oc on February 22nd, 2011 04:32 am (UTC) (Expand)
Re: Closing store - (Anonymous) on February 22nd, 2011 05:07 pm (UTC) (Expand)
(Anonymous) on February 19th, 2011 10:39 pm (UTC)
almost wish we were closing
Wow did today suck. Customers think ALL stores are closing. Are store is staying open and we had lines that were worse tham xmas. with 2 sellers , 2 reg people and a mgr this is a friggin nightmare. I'm sorry for all you in closing stores but if it helps you, the ones that are staying open are mobbed with confused customers who think everything is on sale and get mad at you when you tell them different. Also , Atlas and .com are slower than ever. Atlas did not wake up at all till 10am today. Good times!
(Anonymous) on February 25th, 2011 01:37 am (UTC)
Re: almost wish we were closing
what does "are store" mean? Do you mean "our store?" What are kids learning in school these days?
Re: almost wish we were closing - (Anonymous) on February 27th, 2011 01:45 am (UTC) (Expand)
(Anonymous) on February 19th, 2011 11:04 pm (UTC)
A Manager's take on the day
I am an SM at a closing store and my GM took a personal day today. Wow. We did over 30K in sales between 10am-4pm. A crew of 4 went in with me this morning at 6 to hang signs and tag the store. We has a blast just listening to whatever we wanted on the cd player and enjoying sometime before the store opened. I let them all shop the magazines before we opened and the customers mobbed us.

I think that my employees are having a lot of fun with this closing because our customers are super cheap, I've worked at several other Borders stores and at my current store these people are a whole other class of cheap, telling them that the discounts would not go lower and that our stock at the end of two weeks would be sent to a closing store farther away to cut down on payroll. None of this is true but it motivated these cheapskates to buy more stuff now.

The closing only has to suck if the store management sucks. I brought the mats from the cafe and put them by the registers for us all to stand on, I put a bin next to every register for keepers and "re-shelves" I put someone in charge of bringing the register people a glass of ice water every hour-- on the hour and put 1 person in charge of covering cashier 10 minute breaks. And like any good manager I didn't ask my employees to do anything that I wouldn't so I stood up there and rang along side them and let someone else answer the phone. I think the first day went really well and I hope that in spite of the circumstance that my employees would agree with me.
(Anonymous) on February 19th, 2011 11:23 pm (UTC)
Re: A Manager's take on the day
You're acting like this is just one big old sale, instead of a store closing. I mean this is IT NO JOBS after this.

I find it horribly sad. I think their wasn't one dry eye at my store.
Re: A Manager's take on the day - (Anonymous) on February 19th, 2011 11:27 pm (UTC) (Expand)
Re: A Manager's take on the day - (Anonymous) on February 20th, 2011 01:56 am (UTC) (Expand)
Re: A Manager's take on the day - (Anonymous) on February 20th, 2011 03:17 am (UTC) (Expand)
Re: A Manager's take on the day - ryoneko on February 20th, 2011 07:09 pm (UTC) (Expand)
Re: A Manager's take on the day - (Anonymous) on February 21st, 2011 04:42 am (UTC) (Expand)
Re: A Manager's take on the day - ryoneko on February 21st, 2011 04:46 am (UTC) (Expand)
Re: A Manager's take on the day - (Anonymous) on February 24th, 2011 08:27 am (UTC) (Expand)
Re: A Manager's take on the day - danneeness on March 4th, 2011 06:40 pm (UTC) (Expand)
Re: A Manager's take on the day - marlowe1977 on February 19th, 2011 11:31 pm (UTC) (Expand)
Re: A Manager's take on the day - (Anonymous) on February 19th, 2011 11:38 pm (UTC) (Expand)
Re: A Manager's take on the day - (Anonymous) on February 19th, 2011 11:57 pm (UTC) (Expand)
Re: A Manager's take on the day - melange428 on February 24th, 2011 04:37 am (UTC) (Expand)
Re: A Manager's take on the day - (Anonymous) on February 20th, 2011 12:39 am (UTC) (Expand)
Re: A Manager's take on the day - (Anonymous) on February 21st, 2011 08:35 pm (UTC) (Expand)
re: A Manager's take on the day - (Anonymous) on February 20th, 2011 12:56 am (UTC) (Expand)
Re: A Manager's take on the day - (Anonymous) on February 20th, 2011 03:20 am (UTC) (Expand)
Re: A Manager's take on the day - (Anonymous) on February 20th, 2011 01:57 pm (UTC) (Expand)
Re: A Manager's take on the day - (Anonymous) on February 20th, 2011 03:24 pm (UTC) (Expand)
Re: A Manager's take on the day - (Anonymous) on February 20th, 2011 04:50 pm (UTC) (Expand)
Re: A Manager's take on the day - (Anonymous) on February 21st, 2011 04:53 am (UTC) (Expand)
(Anonymous) on February 19th, 2011 11:17 pm (UTC)
Cafe was already closed prior to liquidation sale today. Newspapers still coming. New sale signs were put up first thing today. Not much crowd... in the morning anyway. And their were still plenty of lurkers coming in to just sit down and read, go figure.
cristaelfmaiden on February 19th, 2011 11:37 pm (UTC)
we had tons of people, right from open. one of my coworkers went around all day taking books away from people who were reading stuff they hadn't bought lol
(no subject) - (Anonymous) on February 19th, 2011 11:39 pm (UTC) (Expand)
Ha ha! - (Anonymous) on February 20th, 2011 12:31 am (UTC) (Expand)
taking books from people - (Anonymous) on February 20th, 2011 01:57 am (UTC) (Expand)
(no subject) - (Anonymous) on February 20th, 2011 07:43 pm (UTC) (Expand)
(Anonymous) on February 19th, 2011 11:29 pm (UTC)
Our day isnt even near over and weve already done $44,000 in sales by 5pm! Sickening!
(Anonymous) on February 20th, 2011 03:52 am (UTC)
My store did $30k by 2PM, so god know what it was when we closed.

Monday, if someone bitches that they can't use a coupon... heads will roll.
(Anonymous) on February 19th, 2011 11:53 pm (UTC)
First Day
In my 5 years at Borders I have never, ever seen lines like I did today!
It was a madhouse, with many customers expressing their disgust at the closing of my store.
Worst part is- when this nightmare ends- no job!
(Anonymous) on February 19th, 2011 11:56 pm (UTC)
don't get it
I don't get it. People must be really stupid--the discount is only up to 40%. That's what you got with coupons! What is the big deal? My Borders (Deerfield) where I used to work was packed with people, an hour in line, crazy. For what? Silly.
(Anonymous) on February 20th, 2011 12:18 am (UTC)
Re: don't get it
They were just happy Denise Wright is no longer in charge there.
Re: don't get it - (Anonymous) on February 20th, 2011 05:44 am (UTC) (Expand)
Re: don't get it - (Anonymous) on February 20th, 2011 02:02 pm (UTC) (Expand)
Re: don't get it - (Anonymous) on February 20th, 2011 01:20 am (UTC) (Expand)
Re: don't get it - studterkels on February 22nd, 2011 03:27 am (UTC) (Expand)
Re: don't get it - (Anonymous) on February 24th, 2011 06:36 am (UTC) (Expand)
Re: don't get it - (Anonymous) on February 24th, 2011 08:30 am (UTC) (Expand)
(Anonymous) on February 20th, 2011 12:06 am (UTC)
A customer's perspective
Before anyone jumps down my throat, I actually went to my local (closing) Borders on Thursday and spent $65 in one last "normal hurrah" and to say good-bye to the store as I knew it.

I didn't even bother trying to get into the parking lot today; I parked down the street and walked back. I couldn't believe the chaos inside. The line snaked all the way through the store! I went to my favorite section, and just stood there as the reality sunk in. My eyes welled up with tears. Most of those people standing in line have no emotional attachment; all they see is "Sale!" and their beady eyes light up.

Why was I there? To witness the beginning of the end, I suppose. It's morbid, yes, but I'd rather go now than wait until all of the shelves are bare. The sale prices aren't amazing, but I didn't expect them to be. I'll remember my store fondly; I doubt I'll ever go back now. :(

I bought a couple of books and had a very nice two-minute conversation with the cashier. All of the employees I saw looked stressed, but they were all professional and kind, even with obnoxious people.

The usual cafe bottom feeders were there with their laptops, even though the cafe is closed. I have visions of those people being carried out screaming as the doors are locked for the last time! Unbelievable.

I've seen this happen with other companies, including Tower Records and Circuit City, but somehow this feels worse. Maybe it's because my first choice of recreation has always been books. Anyway, I'm so sorry this has happened to your company, and that many of you will be losing your jobs and dealing with all of the fallout!
marlowe1977 on February 20th, 2011 12:20 am (UTC)
Re: A customer's perspective
Is there a reason the WiFi is still turned on? Can it be turned off? That would take care of the laptop crowd, wouldn't it?
Re: A customer's perspective - denardo on February 20th, 2011 12:31 am (UTC) (Expand)
Re: A customer's perspective - (Anonymous) on February 20th, 2011 01:00 am (UTC) (Expand)
Re: A customer's perspective - (Anonymous) on February 20th, 2011 12:44 am (UTC) (Expand)
Re: A customer's perspective - (Anonymous) on February 20th, 2011 03:29 am (UTC) (Expand)
Re: A customer's perspective - cristaelfmaiden on February 20th, 2011 01:40 am (UTC) (Expand)
WiFi - (Anonymous) on February 20th, 2011 02:59 pm (UTC) (Expand)
Re: A customer's perspective - (Anonymous) on February 22nd, 2011 01:30 am (UTC) (Expand)
(Anonymous) on February 20th, 2011 12:10 am (UTC)
Evanston, IL store
The cafe is shut down and nothing in the cafe can even be TOUCHED. Our liquidator was actually kind of nice. (I know, right?) I was shocked. About 90 percent of everything in our store was marked 20 percent off. The only thing 30 percent off, really, were reading glasses, and greeting cards are 40 percent off. Employee discount, as we knew would happen, has ended. We aren't honoring any coupons or discounts of any kind (like teacher discounts). We aren't allowed to do tax exempt. Customers are getting pissed because you have to make lines with permanent marker through all the UPC codes. And, of course, customers are (for the most part) dumb, so they don't understand why we have to do that. It was a freaking zoo all day, with lines snaking around all the way to the back of the store. Most customers were relatively pleasant, despite having to stand in line for up to 40 minutes. All for 20 percent off! Good lord.

Phew. What a day. I got in at 7 a.m. to do all the signage with just two other people. Nobody else wanted to come in. It was nuts. Bleh.
(Anonymous) on February 20th, 2011 12:26 am (UTC)
Re: Evanston, IL store
I know where your store is. Just like my store, it's within shouting distance of a well-established B&N. F***ing brilliant.

The rent isn't cheap in downtown Evanston, folks.
Re: Evanston, IL store - (Anonymous) on February 20th, 2011 03:21 am (UTC) (Expand)
Re: Evanston, IL store - denardo on February 20th, 2011 03:58 am (UTC) (Expand)
Re: Evanston, IL store - (Anonymous) on February 20th, 2011 10:38 am (UTC) (Expand)
Re: Evanston, IL store - (Anonymous) on February 20th, 2011 08:28 pm (UTC) (Expand)
Re: Evanston, IL store - denardo on February 21st, 2011 04:38 am (UTC) (Expand)
(Anonymous) on February 20th, 2011 12:15 am (UTC)
More Evanston stuff...
I forgot to mention that we nearly all got trampled this morning. There were that many vultures waiting. I didn't recognize any of them. Only two or three regulars came, and the whole time they cried (really? I need to console YOU right now??!) and said how disgusted they were at all the "vultures."
(Anonymous) on February 20th, 2011 12:23 am (UTC)
Loitering
Wow. The vultures that came into my store today were treating my staff like shit. It was awful!!! Not to mention that recovery is a nightmare. (I never imagined that kids could get worse...)

For any of you that are sick of people taking 40 magazines over to a corner, and reading them all and then leaving them under a chair - try this. Take ALL the chairs off the floor. We put all the comfy chairs in the stockroom and stacked all the cafe chairs in a corner with signs that said "not for customer use". And this helped A TON!! People keep wining about it, but my opinion is that if they would've bought something once in a while instead of coming in and making messes everyday, my store wouldn't be in this situation.

It was nice to hear from a few folks that they are really sad we re closing. A little compassion goes a long way towards keeping our wits about us.
(Anonymous) on February 20th, 2011 12:25 am (UTC)
Horrible Day
Very emotionally draining. The visual impact of the signage was jarring, even from the parking lot. Massive signs in lurid black, yellow, and orange. We were averaging 7,500- 8,000 an hour. Never seen crowds like that. Not Black Friday, not the Saturday before Christmas. Customers were mostly awful. Rude, demanding, stealing. I got there at 7:30am and feel so bad for the closing manager, because recovery is absolutely impossible. Customers were fighting over books, literally throwing them. Found books hidden in overstock, under fixtures, in the kids cubbies.
Cafe has been closed since an abrupt announcement on Thursday. My cafe team was ringing the regs. all day.
Today was my last day, I was lucky enough to land a job at just the right time. Leaving was just horrible. I love the people I work with, we've been together through so much. I left the store in tears. Half of me is so very glad to have something to go to. The other half is so fiercely loyal to the wonderful people that I'm leaving behind to keep clawing in that madhouse. I know it's only going to get worse.
Stepping into my dead quiet cafe back room today really hit me. Neighboring Borders cafes pillaged our supplies yesterday, but it was the first time I had seen the effects. All that hard work at eliminating shrink, reducing waste. Sampling all of those syrups and sauces so we wouldn't waste. All for nothing. Our Soldier's Angels scorecard. Promo drink challenges. Our last perfect mystery shop. Pictures of inside jokes, nicknames on the backs of aprons. Food and milk that will never be sold or used. Just awful. At various moments, one or another of us would seek the solitude of our favorite place, and find another person who loved it just as much and just cry together.

Borders 487 and Cafe KoP crew, I love you guys. We all worked so hard.
(Anonymous) on February 21st, 2011 01:20 pm (UTC)
Re: Horrible Day
I am(was) the CS at my store and I felt that exact same feeling when I walked in Friday morning. Seeing all of my hard work gone so quickly was something I couldn't take. My one other team member who's been there with me the last 4 years and I cried together. Also all the customers who asked if we were still open when we don't even have our menu boards up anymore did not help, especially the regulars I grew to know and love...
(Anonymous) on February 20th, 2011 12:42 am (UTC)
It would maybe be a good idea to use a marker that doesn't RUB OFF ON EVERYTHING (including my newly purchased books!) to mark out the barcodes. SO annoying.

20% off ... meh. Wish it were 40% but I didn't want to miss stuff ... so maybe in a couple weeks it will be cheaper?
(Anonymous) on February 20th, 2011 12:48 am (UTC)
To the dick head...
Oh what a shame you got some marker smudge on your new books. FUCKWIT!! Wouldn't it be a good idea if you went and fucked your mother? Yes, I think so. SO sick of smirking cunts like you with EXPENDABLE income from mummy and daddy.
(no subject) - (Anonymous) on February 20th, 2011 01:02 am (UTC) (Expand)
(no subject) - (Anonymous) on February 20th, 2011 05:34 am (UTC) (Expand)
(no subject) - (Anonymous) on February 20th, 2011 01:12 am (UTC) (Expand)
Seriously?! - (Anonymous) on February 20th, 2011 01:18 am (UTC) (Expand)
poor customers - (Anonymous) on February 20th, 2011 02:01 am (UTC) (Expand)
(no subject) - (Anonymous) on February 20th, 2011 01:13 pm (UTC) (Expand)
(no subject) - (Anonymous) on February 20th, 2011 04:07 pm (UTC) (Expand)
(no subject) - (Anonymous) on February 21st, 2011 03:25 am (UTC) (Expand)
(no subject) - (Anonymous) on February 25th, 2011 06:52 am (UTC) (Expand)
(no subject) - (Anonymous) on February 21st, 2011 05:45 am (UTC) (Expand)
(no subject) - (Anonymous) on February 24th, 2011 06:39 am (UTC) (Expand)
(Anonymous) on February 20th, 2011 01:01 am (UTC)
The people who come in to pick your bones are the most annoying. They could give a shit less about you and your job. All they want is to save a fucking nickel. Color them low life's, like those who spend their days in your cafe surfing the net, and not buying one damn thing.
(Anonymous) on February 20th, 2011 01:32 am (UTC)
Why should they? Yes, they could behave like civilized beings. But they are under no obligation to care about you. Frankly, you got paid to (pretend to) care about them.
(no subject) - (Anonymous) on February 20th, 2011 02:44 am (UTC) (Expand)
(no subject) - puppyontitanic on February 20th, 2011 06:52 am (UTC) (Expand)
ummm - NO - (Anonymous) on February 20th, 2011 03:15 pm (UTC) (Expand)
Welcome to Amerika - (Anonymous) on February 24th, 2011 05:08 am (UTC) (Expand)
Oh cry me a river... - (Anonymous) on February 24th, 2011 08:38 am (UTC) (Expand)
Re: Oh cry me a river... - (Anonymous) on February 25th, 2011 11:41 am (UTC) (Expand)
Re: Oh cry me a river... - (Anonymous) on February 26th, 2011 01:34 am (UTC) (Expand)
Yeah - (Anonymous) on February 24th, 2011 08:37 pm (UTC) (Expand)
(Anonymous) on February 20th, 2011 01:20 am (UTC)
I was torn.....
I went into the closest store to me, primarily to offer condolences and any assistance they may need (I am a former employee, though not of this location). I also bought several books as my kids were with me and picked out a bunch they wanted.....a part of me wanted to say no and go to a non-closing store to make the purchase (20% off means nothing - it is definitely not worth a wait in that crazy line), a part of me wanted to make the purchase there just to help clear things out faster to make this craziness end.

I wound up making the purchase there.

This wasn't even my store, but I was SO PROUD of that team! As someone else mentioned, they remained professional, friendly and efficient even though you could see the dark circles under their eyes and the stress on their faces.....

Colleyville - you guys are a rockin' team!!! I wish the best for you all!

I am curious, though....was it the liquidator's idea to put someone one the street waving signs?!
(Anonymous) on February 20th, 2011 01:44 am (UTC)
Re: I was torn.....
Yup, the street walkers are from the liquidators .
Re: I was torn..... - (Anonymous) on February 20th, 2011 02:46 am (UTC) (Expand)
Re: I was torn..... - Christy Danger on February 20th, 2011 07:48 pm (UTC) (Expand)
Re: I was torn..... - (Anonymous) on February 21st, 2011 09:38 pm (UTC) (Expand)
Re: I was torn..... - (Anonymous) on February 20th, 2011 02:12 pm (UTC) (Expand)
Re: I was torn..... - (Anonymous) on February 20th, 2011 04:00 am (UTC) (Expand)
Re: I was torn..... - Christy Danger on February 20th, 2011 07:33 pm (UTC) (Expand)
Thank you! - Christy Danger on February 20th, 2011 07:24 pm (UTC) (Expand)
Re: I was torn..... - (Anonymous) on February 26th, 2011 01:36 am (UTC) (Expand)